Welcome to Giraffe Audio!

We're pleased you're here. Giraffe Audio LTD, registered in England and Wales, operates this website. Our cozy office is located at 2 Warstone Court, Warstone Lane, Birmingham, B18 6JQ. Before you dive into our offerings, please take a moment to read these terms and conditions. By using our website, you're saying, "Yes, I agree!" If you don't agree, we're sorry to say you'll need to refrain from using the site.

How to Reach Us:

Using Our Website

Registration: Join the Giraffe Audio Family

Who Can Register?

  • Age Requirement: You must be at least 18 years old to register on our website. If you're under 18, please make sure you have parental or guardian consent.
  • Open to All: Giraffe Audio is a welcoming space for everyone, regardless of age, race, nationality, gender, or sexual orientation.

Why Register?

  • Exclusive Access: Some areas of our website are only accessible to registered users. Don't miss out!
  • Personalized Experience: Enjoy a tailored shopping experience, including saved carts, wish lists, and personalized recommendations.
  • Easy Checkout: Save your details for a faster and easier checkout process.


  • Your Responsibility: Keep your username and password confidential. If you suspect someone else knows your login details, contact us immediately.
  • Our Commitment: Your security is our priority. We use advanced encryption and security protocols to keep your data safe.

Your Information: Privacy and Security

  • Data Collection: When you register on our website or make a purchase, we collect certain personal information from you (e.g., your name, email address, shipping address).
  • How We Use It: Your information is primarily used to process your orders and provide you with the services you've requested. We may also use it to improve our website and notify you about changes to our services or policies.
  • Data Protection: We take the security of your data seriously. Your personal information is stored securely and is only accessible by authorized personnel.
  • Third-Party Sharing: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or that of others.
  • Opting Out: If you no longer wish to receive communications from us, you can opt out at any time by contacting us or following the 'unsubscribe' link in our emails.
  • Your Consent: By using our site, you consent to our privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

Placing Orders with Us

The Ordering Process

  • Double-Check: Before you hit that 'Order' button, you'll have a chance to review and make sure everything looks good.
  • Email Acknowledgment: Just so you know, getting an email from us doesn't mean we've accepted your order. The deal is sealed when we send out your items.
  • The Right to Say No: Sometimes we might have to decline orders. This could be due to low stock, payment hiccups, or other unforeseen issues. We promise to let you know if this happens.

Pricing and Payment

  • In Pounds We Trust: All our prices are in Pounds Sterling and include all the taxes. Delivery charges are extra and clearly stated.
  • Oops Moments: If we goof up on pricing, we'll give you a heads-up so you can decide whether to go ahead or cancel.


Delivery Services

  • Delivery Areas: We primarily deliver to mainland UK. If you're located outside of the UK and wish to place an order, please contact our customer service team for shipping options and costs.
  • Shipping Costs: Shipping costs may vary depending on the size and weight of your order, as well as your location. Any additional shipping costs will be communicated to you before your order is finalized.
  • Customs and Duties: For orders shipped to countries within the European Union, you may be liable for import duties and VAT. Please consult your local customs office for more information.
  • Delivery Time: Our standard delivery time is within 30 days from the day after you place your order, unless otherwise agreed upon. We aim to keep you updated on the status of your delivery.
  • Signature Required: Most of our deliveries require a signature upon receipt. This policy may vary depending on the courier service used and ensures the safe and secure delivery of your order.
  • Delivery Tracking: For tracked services, tracking information will be provided once your order has been dispatched, allowing you to monitor your delivery in real-time.
  • Failed Deliveries: If we are unable to deliver your order due to incorrect address information or unavailability to sign for the delivery, additional charges for redelivery may apply.
  • Courier Preferences: We use a variety of courier services and will choose the best option for your order. If you have a specific courier preference, please contact us, and we'll do our best to accommodate your request.

Additional Services:

  • Express Delivery: We offer an express delivery option for customers who need their items urgently.
  • Free Shipping: Free shipping is available for orders over a certain amount as an added incentive for larger purchases.
  • Pick-up Option: We offer a "Click and Collect" service for those who prefer to pick up their orders from our physical location.
  • Environmentally Friendly: We are committed to using eco-friendly packaging whenever possible.
  • Return Shipments: For information on how to return an item, please refer to our Cancellation and Returns Policy.

Cancellations and Returns

Change of Heart? No Worries!

  • Cooling-Off Period: You have a full 30 days to change your mind, starting the day after your items arrive.
  • Keep It Original: If you decide to return an item, please make sure it's in its original packaging and in a saleable condition. We can't accept returns that don't meet these criteria.
  • Need Help? We're Here: Before you decide to return a product, remember we're just an email away to assist you. If you're having trouble using an item, reach out to us; we might be able to help you get it working.

The Return Process

  • Step 1: Email Us: If you've decided to return an item, please email us at returns@giraffeaudio.com. Include your order number and the reason for the return.
  • Step 2: Await Instructions: We'll get back to you with all the details you need to send the item back to us.
  • Step 3: Send It Back: Once you've received our instructions, please send the item back in its original packaging.
  • Step 4: Refund or Exchange: After we receive and inspect the item, we'll process your refund or send out an exchange, based on what you've requested.

Intellectual Property

What's Yours and What's Ours

  • Personal Use: Feel free to print or download our content for your eyes only. Just don't alter it or use it for commercial purposes.

Links: Navigating the Web

Links to Other Websites

  • For Your Convenience: Our website may contain links to third-party websites. These are provided solely for your convenience and informational purposes.
  • No Endorsement: We don't control or endorse these third-party websites. If you choose to visit them, it's at your own risk.
  • Check Their Policies: Different websites have different terms and privacy policies. Make sure to review them before engaging with those sites.

Linking to Our Website

  • You're Welcome to Link: Feel free to link to our homepage, but please do so in a way that is fair and legal and does not damage our reputation.
  • No Framing: Do not frame our site on any other website. Our site must not be replicated or altered in any way.
  • Keep it Accurate: Do not suggest any form of association, approval, or endorsement on our part where none exists.
  • Ownership: Please note that our website and all its content are the property of Giraffe Audio. Any unauthorized use of our trademarks or copyrighted material is prohibited.


The Serious Stuff

  • Limits: We can't be held responsible for indirect losses or damages. We're sticking to English law here, so any disputes will be settled accordingly.


Comments, Questions, and Customer Feedback

  • Open Dialogue: We welcome your comments, questions, and feedback about our website, products, and services. We believe that an open dialogue with our customers helps us improve and provide the best possible service.
  • How to Reach Us: For any comments or questions, you can reach us via email at comments@giraffeaudio.com, or through our customer service hotline at 0121 270 5652. We aim to respond to all inquiries within 24-48 hours.
  • Feedback Use: Any comments, ideas, or suggestions you send to us may be used by Giraffe Audio for any purpose, including but not limited to, product or service enhancement and marketing. We will always request your permission before publishing your comments or testimonials.
  • Privacy: Your privacy is important to us. Any personal information you provide when leaving comments or feedback will be treated in accordance with our privacy policy.
  • Moderation: We reserve the right to moderate or remove any comments or feedback that is inappropriate, offensive, or in violation of these terms and conditions.

Odds and Ends

  • No Sharing: Your rights under these terms are yours alone. You can't transfer or share them.
  • Standing Strong: If any part of these terms is deemed invalid, the rest still stands strong.