Privacy Policy

Giraffe Audio

Last updated: November 2025

Giraffe Audio (“we”, “us”, “our”) is committed to safeguarding your personal information and respecting your privacy. This Privacy Policy explains how we collect, use and protect your data when you visit our website or engage with our services.

1. Who We Are

Giraffe Audio
29D Warstone Lane

Hockley

Birmingham

B18 6JQ

Email: hello@giraffeaudio.com

Phone: 0121 270 5652
Website: https://www.giraffeaudio.com

We are the data controller for the personal data processed through our website and business operations.

2. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

• Your name
  
  

• Email address
  
  

• Phone number
  
  

• Company name and role (if applicable)
  
  

• Details relating to project enquiries or service requests
  
  

• Information submitted through contact or enquiry forms
  
  

• Information provided in consultations or quotations
  
  

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
  
  

• Device type and browser information
  
  

• Pages visited and actions taken on our site
  
  

• Referring website information
  
  

• Cookies and tracking data (see our Cookie Policy)
  
  

Information from third parties

We may receive limited data from:

• Social media platforms (if you interact with our pages)
  
  

• Payment processors (if making a purchase)
  
  

• Partners or contractors we collaborate with on project work
  
  

3. How We Use Your Information

We use your information to:

• Respond to your enquiries or contact form submissions
  
  

• Provide quotations, consultations, and project proposals
  
  

• Manage and deliver our services (design, installation, product supply, etc.)
  
  

• Process payments and orders
  
  

• Communicate with you about scheduled work
  
  

• Send updates or marketing communications (only with your permission)
  
  

• Improve our website and user experience
  
  

• Maintain internal records and comply with legal obligations
  
  

• Protect against fraud or misuse of our services
  
  

We process your personal data using lawful bases such as consent, legitimate interest, contract performance, and legal compliance.

4. Marketing Communications

We may send occasional newsletters or updates about products, services, or case studies  but only if you have opted in.

You can unsubscribe anytime using the link in our emails or by contacting us directly.

5. Sharing Your Information

We never sell your data.

We may share personal information with trusted third parties, including:

• IT support and website hosting providers
  
  

• Payment processors for purchases
  
  

• Suppliers or subcontractors involved in delivering your project
  
  

• Email marketing platforms (e.g., Mailchimp)
  
  

• Professional advisers (e.g., accountants or legal representatives)
  
  

These parties are required to protect your information and comply with data protection law.

6. How We Protect Your Data

We take data security seriously. Measures include:

• Secure servers
  
  

• Restricted access to authorised team members only
  
  

• Regular system monitoring
  
  

• Strong password and authentication practices
  
  

We retain your information only for as long as necessary for the purpose it was collected, or to meet legal, accounting, or reporting requirements.

7. Your Rights Under UK GDPR

You have the right to:

• Request access to the personal data we hold about you
  
  

• Request correction of inaccurate data
  
  

• Request deletion of your personal data (“the right to be forgotten”)
  
  

• Restrict or object to certain forms of processing
  
  

• Withdraw marketing consent at any time
  
  

• Request a copy of your data in a portable format (data portability)
  
  

To exercise your rights, contact us using the details above.

8. Cookies

Our website uses cookies and similar technologies to improve functionality and analyse traffic.

For more detail, see our Cookie Policy.

9. Links to Third-Party Websites

Our website may contain links to other sites. We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.